Web Help Desk Software Free 2013.2.12.230 Crack + [Win/Mac]
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Web Help Desk Software Free 2013.2.12.230 Crack+ Free Download [2022]
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Web Help Desk Software Free 2013.2.12.230
� � � � � � � � � � � � � � With an intuitive interface and easy to use features, Web Help Desk free help desk software and Community Edition are easy to learn and use for both new and experienced help desk technicians.� � � � � � � � � � � � � � � � Web Help Desk FREE Help Desk Software Features: � � � � � � � � � � � � � � � � � � � � � � � � � � � � Unrestricted Web Help Desk Lite Edition offers an industry leading web-based help desk software feature set that allows you to track and fulfill all of your technical support trouble tickets and customer service requests with ease, all through an intuitive web-based technician interface, customer support web portal, email-to-ticket conversion, and 2-way email integration. The Web Help Desk free help desk software features include: � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � � Help Desk� Records all the requirements of the support cases and help desk tickets, and lets you easily record the status of any issue that has arisen in the past.� � � � � � � � � � � � � � � � Knowledge Base� Knowledge Base is the Web Help Desk feature that lets you easily add information and articles that help the technicians and help desk agents in solving the issues.� � � � � � � � � � � � � � � Two-Way Email Integration� The Two-Way Email Integration feature allows technicians and customer support agents to easily create and respond to help desk tickets and support cases.� � � � � � � � � � � � � � � Email-to-Ticket Conversion� The Email-to-Ticket Conversion feature allows technicians and customers to easily convert an email into a ticket.� � � � � � � � � � � � � � � Incident Management� Incident Management feature lets you quickly locate the issues in the help desk tickets, and assign the issues to the technicians in the list.� � � � � � � � � � � � � � � Reporting� Reporting features include: � � � � � � � � � � �
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Web Help Desk Software Free is a comprehensive and robust Web based help desk suite that enables support agents to efficiently track, record, resolve and fulfill all of your technical support trouble tickets and customer service requests with ease. Install this Windows Server based off-the-shelf help desk software free of charge on your server to enable customers to easily connect to your help desk through a web-based customer support portal, email ticketing conversion, and two-way email integration. Intuitive web-based user interface for support agents to efficiently track, record, resolve and fulfill technical support trouble tickets and customer service requests Customer support portal for your customers to submit support requests and receive follow-up status updates Two-way email integration with your Windows® or Unix® servers to keep your in-house and external technical support agent informed of ticket updates Track, record, resolve and fulfill all of your customer service requests through an intuitive web-based customer support portal Customizable user interface for support agents to adjust help desk account settings, customer service requests, vendor status, and include custom fields Email-to-ticket conversion to convert emails to tickets in the background automatically, instantly, and without your support agent having to perform any manual data entry. Intuitive web-based user interface for support agents to efficiently track, record, resolve and fulfill customer service requests Knowledge base with fully customizable listings of all supported services, products and licenses Two-way email integration with your Windows® or Unix® servers to keep your in-house and external technical support agent informed of ticket updates. Web Help Desk Software Free Features: Web Help Desk Software Free includes the following features to make for a complete and powerful help desk software solution: Incident Management – Knowledge Base – LDAP / AD Sync – Two-way Email Integration – Reporting. Knowledge Base: The Knowledge Base contains the official product documentation, including installation manuals, frequently asked questions (FAQs), and general product information. Knowledge Base Overview: Web Help Desk Software Free includes a robust knowledge base with fully customizable listings of all supported services, products and licenses. The Knowledge Base provides step-by-step installation instructions, detailed product specifications, usage tips, troubleshooting instructions, and other product-related information. Reporting: The Help Desk uses specialized reporting technology to quickly produce reports for you and your support agents for trend analysis, maintenance, scheduling, and other analysis based on customer support data. Reporting Overview: Real-time reporting includes the following
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